One platform. Four layers. No blind spots.
See any device's full history — before the user even calls.
DEVICECX is the technical diagnostics platform for Operations, Support and Network Engineering — current and historical device state, applied configuration, and every event, attached to the ticket automatically.
Real-time & historical device state
Every applied configuration, event and troubleshooting session for any device, in full context.
Config drift detection
Compares effective configuration against the expected operator profile and flags APN, VoLTE, VoWiFi and Passpoint mismatches the moment they appear.
Assisted & automatic remediation
Guided manual fixes, or automatic correction with Carrier Privileges — applied and logged per device.
Ticket-with-evidence
Every support ticket arrives with a full device, config and connectivity snapshot attached automatically.
RAN event search
Filter handovers, registrations and failures for any device, at the moment they happened.
The same four teams LENSCX serves in aggregate — this time, drilled down to one device.
How many devices did we fix without a call?
OctoAgent diagnoses and corrects APN, VoLTE and data config before the customer ever dials in.
What does the agent see when the ticket opens?
Every ticket arrives with the full device, config and connectivity snapshot captured the moment the issue happened.
What happened on this device in the last hour?
Full event history for a single device, in the order it happened — not aggregated cohort stats.
Is this device behaving normally?
Compared automatically against a live cohort baseline — flagged before the subscriber files a ticket.
See your network through the device.
Book a 30-minute demo. We'll show you OCTOCX on a real operator fleet.